Pixel Point (ABN: 17 372 015 481) (“we”, “us”, “our”) operates the website https://thedesicloset.shop/, trading as The Desi Closet (the “Website”). This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit or interact with our Website, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using our Website, you consent to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
- Personal information you provide directly, such as your name, delivery and billing address, email address, phone number, and payment details when you make a purchase, create an account, or submit an enquiry through our contact form.
- Order and transaction information, such as items purchased, order history, and payment status.
- Automatically collected information, such as your IP address, browser type, device information, pages visited, time spent on pages, and referring website, collected through cookies and similar technologies.
- Communications, such as records of correspondence if you contact us via our contact page at https://thedesicloset.com.au/contact-us/.
2. How We Collect Information
We collect information:
- Directly from you when you create an account, place an order, fill out a form, or otherwise provide information to us;
- Automatically through cookies and analytics tools as you browse the Website;
- From third parties, such as payment processors or delivery partners, where necessary to fulfil your order;
- From third parties where you have consented to such information being shared with us, or where otherwise permitted by law.
3. How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders, including payment processing, delivery, and returns/exchanges;
- Respond to your enquiries and communications;
- Provide, operate, and maintain our Website;
- Improve, personalize, and expand our Website and product range;
- Understand and analyze how you use our Website;
- Send order updates, administrative information, or marketing communications (where you have consented, or as otherwise permitted by law);
- Detect, prevent, and address technical issues, fraud, or unlawful activity;
- Comply with our legal obligations, including tax and consumer law requirements.
4. Cookies
We use cookies and similar tracking technologies to track activity on our Website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website, including features related to your shopping cart or checkout.
5. Disclosure of Your Information
We do not sell your personal information. We may disclose your personal information to:
- Service providers who perform services on our behalf, such as payment gateways, delivery and courier companies, website hosting, and analytics providers, who are bound by confidentiality obligations;
- Professional advisers, such as lawyers or accountants, where reasonably necessary;
- Government or regulatory bodies, where required or authorized by law;
- A purchaser, in connection with a sale, merger, or transfer of all or part of our business or assets.
We do not disclose personal information to overseas recipients unless required for the purposes described in this policy (for example, where a service provider is based overseas), in which case we will take reasonable steps to ensure the recipient complies with the Australian Privacy Principles or a comparable privacy law.
6. Data Security
We take reasonable technical and organizational measures to protect the personal information we hold from misuse, interference, loss, unauthorized access, modification, or disclosure. Payment information is processed through secure, PCI-compliant third-party payment gateways and is not stored directly on our servers unless otherwise stated. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, tax, or reporting requirements.
8. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
- Request access to the personal information we hold about you;
- Request correction of any inaccurate or outdated personal information;
- Make a complaint about how we have handled your personal information.
To exercise any of these rights, please contact us via https://thedesicloset.com.au/contact-us/.
If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Third-Party Links
Our Website may contain links to third-party websites, including payment providers and delivery partners. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our Website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at https://thedesicloset.com.au/contact-us/.
Last updated: September 2026